Oryzea Skin Return & Refund Policy

Last Updated: September 2026

At Oryzea Skin, we want you to feel confident in your purchase. Because our products are skincare and personal-care products, we have specific return guidelines designed to protect both our customers and product quality.

Returns

We accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return:

• The item must be unused and unopened.
• The product must be in its original packaging.
• The product must be in resalable condition.
• You must provide your order number or proof of purchase.

For hygiene and safety reasons, opened or used skincare products generally cannot be returned unless the product arrived damaged, defective, or we shipped the wrong item.

How to Request a Return

Before sending anything back, please contact us at:

Email: [CUSTOMER SERVICE EMAIL]

Please include:

• Your full name
• Order number
• Product(s) you wish to return
• Reason for the return
• Photos, when applicable

Do not send a return to our business address without first receiving return instructions from Oryzea Skin.

Return Shipping

Unless the product arrived damaged, defective, or we sent the wrong item, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or another circumstance covered by applicable law.

Damaged or Defective Products

If your order arrives damaged or you receive a defective product, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Photos of the damaged or defective product
• Photos of the shipping package and packaging
• A brief description of the issue

We will review the information and, when appropriate, provide a replacement, refund, or another appropriate resolution.

Please retain the original product and packaging until your claim has been reviewed.

Wrong Item Received

If you receive an item different from the one you ordered, please contact us within 7 days of delivery.

After verifying the order, we will provide instructions for returning the incorrect item and will arrange an appropriate replacement or refund.

Refunds

Once your approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow [5–10 business days] for your financial institution or payment provider to process the refund after it has been issued.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Non-Returnable Items

For health, hygiene, and product-safety reasons, the following may not be eligible for return:

• Opened or used skincare products
• Products without original packaging
• Gift cards
• Clearance or final-sale items
• Customized or personalized products
• Products specifically identified as non-returnable at the time of purchase

This does not limit any rights you may have under applicable law.

Exchanges

Because of the personal-care nature of our products, we generally do not offer direct exchanges for opened or used skincare products.

If you received a damaged, defective, or incorrect product, please contact us so we can determine the appropriate resolution.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at oryzeaskin@yahoo.com

We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.

Final Sale Items

Items clearly identified as Final Sale at the time of purchase are not eligible for return except where required by applicable law.

Contact Us

Questions about a return or refund?

Oryzea Skin
Email: oryzeaskin@yahoo.com
Phone: 843.421.2644
Address: 4169 Highway 65, Conway, SC 29526

We appreciate your business and are committed to making every reasonable effort to resolve customer concerns fairly.